Job Description

Job Title

Oklahoma's Credit Union has been happy to help Oklahomans for over 60 years. From the beginning, OKCU has sought to keep people economically independent by helping them learn to save and borrow responsibly. We have over half of a billion dollars in assets and employ over 135 people. OKCU offers branch access at over 91 locations across Oklahoma and over 5,000 locations nationwide. We serve over 46,000 people who enjoy benefits such as low or no fees on services, higher rates on deposits, and low rates on home or auto loans.

At OKCU, we are happy to guide you through a comprehensive training program to find a career path that works for you. Experience a robust benefits package and have a little fun along the way.

You really care about helping people in your community. You are always thinking of ways to make your job or life easier. You are the kind of person who likes to be held accountable, you don't want to leave anyone hanging! You love helping people do more with their money. You enjoy a happy place to work.

Join a community that puts people first, not profits. Want to learn more about who we are and what we're about? Take a look at what's important to us and hopefully it's important to you, too.

Essential Functions:

• Make timely, well-informed decisions to protect accounts and reduce potential risk or loss.
• Adapt effectively to changing risks, emerging trends, and shifting organizational priorities.
• Maintain focus and accuracy during periods of increased workload or changing business demands.
• Conducts daily monitoring of Fraud Alerts through Verafin and take appropriate actions as needed, ensuring compliance with Identify Theft and Red Flag rules.
• Conducts in-depth investigations of evidence and/or allegations of suspicious activity such as fraud or money laundering, to ensure minimal loss to OKCU and its members.
• Develops and maintains a systematic process for staff to report suspected fraud to Risk Management.
• Collaborates and coordinates with Operations and Risk Management departments to assist with questions or guidance pertaining to fraud related items.
• Documents all investigative activities and prepares written reports of findings.
• Acts as a Liaison to local, state and federal law enforcement agencies concerning investigative efforts.
• Prepares court evidence for presentation; testifies in court concerning the findings of investigations as required.
• Prepares and maintains monthly reports for management, indicating status updates of current investigations, losses and recoveries pertaining to fraudulent activities.
• Serves as backup for card dispute intake and processing.
• Supports the credit and debit card dispute process by recommending steps to mitigate fraud and reduce potential losses.
• Coordinates with training department on fraud detection and prevention activities and training, providing advice on methods and best practices.
• Performs job duties within our bylaws, regulations, Board of Directors' policies, established internal and external service standards and our work procedures.
• Attends and participates in Credit Union training meetings, seminars, or other sessions as required, in‑house or off-site.
• Performs other related duties as assigned.

Education and Experience:

• Bachelor's degree in Accounting, Finance, or three to five years similar or related experience required.
• Certified Fraud Examiner (CFE) credential preferred.
• Financial institution experience is preferred but not required.
• Bi-lingual in English and Spanish is a plus.

Benefits for Full-Time Employees:

• Employee medical coverage 90% paid by OKCU
• Employee dental, vision and life insurance paid by OKCU
• Tuition reimbursement program

Benefits for All Eligible Employees:

• 401(k) contribution match of up to 3%, plus additional profit-sharing match of 3%
• Volunteer opportunities to serve the community
• Gym membership reimbursement
• Comprehensive training opportunities
• And much more

Oklahoma's Credit Union is an EEO/AAP employer.

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