ReceptionistLocation: Norfolk, VA 23510 (Onsite 5 days a week)Schedule: Monday–Friday, 8:30 AM – 5:00 PM EST; one hour lunchDuration: 6 monthsInterview ProcessFirst Interview: virtual/Teams with the hiring managerSecond Interview: onsite with Service Leader Interviews targeted for the week of 9/28Fingerprinting requiredTop Skills1. Proficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPoint2. 2 years of receptionist experience, general public in person as well as email/phone skills.Must-HavesAt least 2 years of receptionist experienceProficiency in Office 365 tools: Teams, Word, Excel (basic), PowerPointProfessional demeanor and proactive communication via Teams and in personDress CodeBusiness Casual Required. Acceptable: Collared shirts, slacks, blouses, dresses, skirts (mid-length or longer), closed-toe shoes. Not Acceptable: Street clothes, casual wearRole SummaryThe Receptionist will serve as the first point of contact for clients, agents, and field management. This role requires a polished, professional individual who can manage front desk operations, provide exceptional customer service, and support general office functions.Primary ResponsibilitiesGreet and assist clients, agents, and visitors in person and via phone/emailAnswer incoming calls and direct inquiries appropriatelyBook conference rooms and coordinate meeting logisticsAssist with ad hoc administrative tasks to support the General OfficeTroubleshoot office issues (e.g., Wi-Fi, tech support coordination)Support event logistics: room setup, printing, catering, guest accessQualificationsAssociate's or Bachelor's degree preferred (or equivalent experience)At least 2 years of receptionist experienceStrong verbal and written communication skillsExcellent organizational and multitasking abilitiesComfortable working independently and proactivelyFingerprinting required prior to startTraining & DevelopmentOn-the-job training provided, including coaching and feedback. Client systems will be taught.Deal Breakers: No remote work option – this is strictly onsiteTeam & CultureThis role will provide front desk assistance to up to 30 agents, who are considered internal "clients." The environment is fast-paced and professional, requiring strong interpersonal skills and the ability to work independently while staying connected with leadership via Microsoft Teams.
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