Job Description

Housekeeping Manager

Reporting to and partnering with the Inn Manager, the Housekeeping Manager supports the mission of Shaker Village by ensuring a clean, welcoming environment where guests, staff and volunteers may experience the beautiful aesthetic of the Shakers and the hospitality of Shaker Village today. The Housekeeping Manager assists in leading a detail-oriented team which includes staff members responsible for housekeeping in overnight guest rooms, custodial services in public and staff areas, and support services both within and outside of the Housekeeping Department in the form of supply and equipment delivery, set-up and breakdown.

Responsibilities and Duties

• Provides conscientious oversight for housekeeping and custodial services for SVPH.
• Coordinates efficient working structures to ensure consistently clean and welcoming guest and staff spaces.
• Is a champion for the attention to detail and clean, visually appealing aesthetics in all spaces at SVPH.
• Sets an expectation for outstanding guest interactions from Housekeeping Department, and provides trainings and regular feedback to support this expectation.
• Manages and trains housekeeping staff and to ensure compliance with OSHA, Blood Borne Pathogen and other applicable safety standards for all work done at SVPH.
• Develops a culture of communication and support for the Housekeeping Department:
• Attends a regular, standing meeting with Housekeeping Department staff.
• Collaborates with Maintenance team to ensure timely recognition, reporting and resolution of maintenance and safety needs.
• Collaborates with Guest Services team to ensure clear, efficient communication between departments regarding room availability and turnover, as well as guest needs.
• Trains staff and ensures adherence to key-control policies in order to protect all SVPH guests, staff and property.
• Is familiar with, and assists to train housekeeping staff in SVPH crisis management/emergency procedures.
• Appropriately represents the organization, its Board and the President/CEO to guests, volunteers and donors.
• Updates job knowledge for him/herself and staff team by remaining aware of new compliance standards and regulations; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishes housekeeping and organization mission by completing additional tasks as assigned and related results as needed.
• Oversees housekeeping department in the Inn Manager's and Inspector's absence – to include assigning duties to all department associates.
• Handle after-hours Guest requests to ensure that our standards are always met.
• Performs other duties as assigned by Management.

Skills and Qualifications

• A collaborative and flexible style, with a strong service mentality. Needs to be seen as a team player who is committed to lifelong learning.
• A hands-on supervisor with integrity and a desire to work in a dynamic, mission-driven environment.
• An effective communicator, with strong oral and written skills.
• Strong commitment to developing team members.
• Demonstrated commitment to the organization's mission is essential.

Education and Experience

• High School Diploma required
• A Kentucky Driver's License is required

Requirements

• Maintain concentration with time pressures and interruptions.
• Ability to operate computers and general office equipment.
• Frequently required to stand, walk and climb multiple flights of stairs for extended period of time.
• Ability to stoop, kneel, crouch or crawl and bend.
• Mobility to climb stairs and ladders.
• Requires hand and eye coordination and manual dexterity.
• Specific vision includes close vision, distance vision, color vision, peripheral vision, depth vision and ability to adjust focus.
• Regularly lift and/or move up to 25 lbs.

Working Environment and Conditions

• This position will require working outdoors in all weather conditions.
• This position requires working some holidays, weekends and evenings as needed.
• Frequent exposure to chemical fumes or airborne particles; occasional exposure to toxic or caustic chemicals and to blood borne pathogens.

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